1. Right of withdrawal

If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party designated by you (other than the carrier), receive the goods.

For orders containing several goods delivered separately, the withdrawal period begins upon receipt of the last item.

2. How to exercise your right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement, for example by email or letter.

[Full Legal Name]
[Full Postal Address]
Email: [Email Address]
Telephone: [Telephone Number]

You may use the model withdrawal form below to exercise your right of wirthdrawal electronically. You can also send an email to contact.celitose@gmail.com or send a letter to the return address stated below (4.).

If you use this online function, we will promptly send you an acknowledgement of receipt by email, including the content of your withdrawal declaration and its date and time.

To meet the withdrawal deadline, it is sufficient to send your notification before the 14-day period expires.

3. Consequences of withdrawal

If you withdraw from your purchase, we will refund all payments received from you, including the cost of standard delivery.

Additional delivery costs resulting from your choice of a more expensive delivery method will not be refunded.

Refunds will be made without undue delay and no later than 14 days from the day on which we receive your withdrawal notification.

We will use the same payment method you used for the original transaction, unless otherwise expressly agreed.

We may withhold the refund until we have received the returned goods or you have provided proof that you have sent them back, whichever occurs first.

4. Returning the artwork

You must send the goods back to us without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal.

Return address:
Celitose
Mirijam Mißbichler
Kapellenstr. 17
86558 Hohenwart
Germany

You bear the direct costs of returning the goods.

Please handle the artwork with care and package it securely to prevent damage during transport. Original packaging is recommended but not required.

You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, in accordance with §357a BGB.

5. Exceptions to the right of withdrawal

The right of withdrawal does not apply to goods that are not prefabricated and whose production is based on an individual selection or specification by the customer, or which are clearly tailored to the customer's personal needs (§312g (2) No. 1 BGB).

This may apply to certain individually commissioned or personalised artworks.

Standard original artworks, art prints, limited editions and hand-embellished prints are generally subject to the statutory right of withdrawal. Being made or finished after an order is placed does not, by itself, exclude this right.